Case Management Services
Patient Advocate Foundation, through its MedCare Division, offers the Lymphedema CareLine, a patient/provider hotline, designed to provide assistance to patients who are at risk of developing lymphedema after breast surgery and are seeking education and access to care. The Lymphedema CareLine is staffed by a team of clinical case managers with both nursing and social work background who provide individualized service to patients, their caregivers and providers who are seeking information and/or assistance with the following:
- Navigation through the reimbursement system, including initial interpretation of the patient's benefit language
- Provide direct appeals assistance
- Provide educational resources, including disease specific literature, managed care information and financial resource information
- Provide referrals and linkage to appropriate educational resources
- Provide clinical trials education and conduct clinical trials screening
- Network patients to all known local, state and/or national resources for financial assistance
- Provide case management services to uninsured patients, ensuring access to care and enrollment into Medicaid and/or charity care programs, when appropriate
